At Kymdan we believe in “Our Quality, Your Comfort”. We take pride in caring for our customer’s comfort, health, safety and satisfaction. We provide limited 15-year product warranty.
IMPORTANT ADVICE: If you are in the USA and would like to purchase authentic Kymdan mattresses, you should purchase directly from Kymdan America, Inc. through www.kymdan.us or contact Kymdan Vietnam through www.kymdan.com for further assistance. Kymdan mattress will be packaged accordingly following proper US standards, are covered under manufacturer’s 15 year limited warranty and will receive free home delivery in the USA.
You should not package a Kymdan mattress by yourself and hire a separate courier service to ship the mattress from Vietnam to the USA. Many shipping companies wanting to cut down on expenses will intentionally (whether with or without your knowledge and agreement) remove Kymdan’s packaging and repackage the mattress/es by rolling, folding, compressing, and squeezing to reduce storage volume during shipping. Such conditions will cause damage to the mattress after extended periods and can cause odor contamination from other products stored together during shipping.
Kymdan will not provide warranty for damaged or odor contaminated mattresses that were shipped through a separate courier service.
If you have any questions or concerns in regard to your product, please feel free to contact our customer care hotline on 1 8559 596326.
If you need to make a warranty claim, please see details below.
Please Note: We advise that you keep all proof of purchase documents and your warranty certificate to support your product’s warranty.
How to make a warranty claim :
Ensure that you have all proof of purchase documents as well as your warranty certificate.
Understand what type of foundation you are using your mattress on. E.g. A bed frame (take note of the bed slats), a box spring base, a mattress foundation or the floor.
The registry number is allocated on mattress brand.
When you have collected all the required documents and information from steps 1, 2 and 3, you are now ready to make a warranty claim. Please file your claim by emailing us at contactus@kymdan.us or calling 1 8559 596326. Limited warranty is only provided to products purchase directly from Kymdan America, Inc. or an authorized retailer.
Products Covered Under Warranty
Kymdan Deluxe Mattress
Kymdan Special Deluxe Pillow Top Mattress
For complete information of Warranty, please see Limited Warranty in Terms and Conditions.
